Damaged or Incorrect Wines
Oh no! Let us fix it! We ask that you contact us within 30 days of your purchase date to resolve these issues.
We will gladly replace products that were damaged during transit. Please note you may be required to hold and/or provide evidence for the carrier while we process a damage claim. Please contact us before disposing of any damaged items.
Missing or Incorrect Items
Our team is fantastic at preparing orders however, from time to time an error does occur. In the event that you received incorrect items, we may require that you hold this wine and the existing packaging so that we can arrange a return pickup. Please contact us before disposing of the wine or packaging.
Due to the nature of alcoholic beverage regulation, all sales are considered final.
Once your order has shipped we can only accept cancellation/refund requests for non-damaged and undelivered wine under exceptional circumstances.
Refunds for pre-authorized returns or for wine returned as undeliverable are issued only as Store Credit less actual shipping cost.
If you have received your wine delivery and it has been damaged in transit or you are otherwise unsatisfied, please contact us within 30 days.